Careers at Redeemer

Computer Technician

staff
Full-time  Open until filled Starts: ASAP
Reporting to the Director of Information Technology, the Computer Technician is one of a number of IT team members responsible for the reliable operation of the University & IT infrastructure including servers, network devices, desktop and laptop computers, as well as mobile devices, printer/copiers, etc.
Reporting to the Director of Information Technology, the Computer Technician is one of a number of IT team members responsible for the reliable operation of the University & IT infrastructure including servers, network devices, desktop and laptop computers, as well as mobile devices, printer/copiers, etc.

Why Work at Redeemer?

For nearly 40 years Redeemer University has prepared the next generation of Christian leaders. Redeemer is committed to a Christian undergraduate liberal arts and sciences education that develops the whole person.

Rooted in a Reformed Biblical worldview, and including a diverse community representing over 50 Christian denominations, Redeemer seeks to answer the fundamental questions about where we fit into God’s story while it prepares students to engage in society’s biggest challenges. A rigorous academic program with an interdisciplinary core is supported by a vibrant community characterized by caring discipleship. The result is an enriching and transformational educational experience integrating faith, learning and service.

Redeemer offers 34 majors and streams that lead to either a Bachelor of Arts, Bachelor of Science, Bachelor of Education or Bachelor of Business Administration degree. The university expects to welcome about 1000 students in the fall, served by approximately 200 faculty and staff.

Watch “Ready for anything”
Computer Technician
staff
Full-time  Open until filled Starts: ASAP

The Position

Reporting to the Director of Information Technology, the Computer Technician is one of a number of IT team members responsible for the reliable operation of the University & IT infrastructure including servers, network devices, desktop and laptop computers, as well as mobile devices, printer/copiers, etc. The Computer Technician primarily provides Level 2 hardware and software support, occasionally Level 3 support, and ongoing IT administration. The Computer Technician analyses business needs in order to assist in providing software and hardware solutions, and performs project management using defined project management principles.

Responsibilities

  • Assists others in using and troubleshooting hardware and software in an efficient and courteous manner.
  • Informs end users of current threats from malicious software and “social engineering” and what the best practices are to avoid them.
  • Effectively manages assigned hardware and software through configuring, installing, maintaining and troubleshooting at a Tier-2 level, seeking assistance from Level 3 support as needed.
  • Effectively manages assigned hardware and software through configuring, installing, maintaining and troubleshooting at a Tier-3 level.
  • Responsible for all aspects of e-commerce at Redeemer University, including hardware and software for POS, online shopping, and payment processing.
  • Responsible for managing assigned projects using a defined project methodology.
  • Analyses business needs and assists others in determining hardware and software solutions that meet the needs of the particular stakeholders.
  • Assists in the maintenance of classroom technology and provides support to faculty experiencing problems using audiovisual equipment in the classrooms.
  • Participates with other members of the department in making recommendations for changes to improve the overall service of the department to the Redeemer community.
  • Ensures that software is properly licensed before installation and reports license usage to the Manager of IT Service Development.
  • Participates in providing limited third-level technical support to faculty, staff and students experiencing problems with software in compliance with the IT Department & Service Level Agreement.

Preferred Skills and Attributes

  • Must possess strong analytical and problem-solving skills
  • Must be an effective communicator, written and verbal
  • Must possess sound knowledge of computer hardware and peripherals as well as Microsoft Windows and Macintosh operating systems and software such as Microsoft Office Suite
  • Must have the ability to work cooperatively and collaboratively, demonstrate a spirit of service and have a willingness to assist others
  • Must have effective (or be willing to learn) project management skills, including the ability to organize tasks, delegate work, and manage timelines

Education, Training & Certifications

  • One to two years’ previous experience in technical support required
  • Software: Microsoft Office Suite, Adobe Production Suite, Help Desk software, open source software, Moodle (Discovery), POS software. Other software as needed to analyse the IT environment.
  • Operating systems: Windows, Mac OS, IOS, Android, Linux
  • Audiovisual equipment: Overhead projectors, LCD (multimedia) projectors

Other Requirements

  • Understanding of and commitment to Redeemer University (mission, vision, and Reformed Christian identity)

The Application Process

Applicants are requested to email their application materials (cover letter, resume, and statement of faith) in one combined pdf document. The statement of faith should articulate your faith perspective and its relation to the mission of Redeemer University.

Position reports to: Director of IT

Submit applications to: HR@redeemer.ca (please quote position title in subject line)

Expiry date: Posted until filled (applications will be reviewed upon submission, so please apply ASAP)

Anticipated start date: ASAP

Applicants are requested to email their application materials (cover letter & resume) and include a statement that articulates their faith perspective and its relation to the mission of Redeemer University. A range of qualifications are evaluated including distinguishing characteristics that demonstrate congruence with our identity as a university in the Protestant and Reformed Christian tradition. Only applicants selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Staff Opportunities
staff
Full-time  
Reporting to the President, serving as Vice Chair of the Senate and as a member of the President’s Council, the Vice President, Academic,... More
staff
Full-time   Starts: Dec. 1, 2022
The Admissions Counsellor (AC) is the front-line representative of Redeemer University with respect to prospective students, their families and high... More
staff
Full-time   Starts: ASAP
As a key leader with the Student Life team, the Director, Residence Life is responsible for holding the Residence Life vision and overseeing the on... More
staff
Part-time   Starts: ASAP
The Internship Coordinator serves in a key role supporting experiential learning through the Career Centre. More than one hundred students per year... More
staff
Full-time   Starts: ASAP
Reporting to the Custodial and Housekeeping Supervisor, the Custodian is responsible for performing custodial duties in the academic building, and... More

Latest Stories

News Item image

God’s Faithfulness through 40 Years

Remarks from president emeritus Dr. Justin Cooper at Redeemer's 40th anniversary celebration service on October 1, 2022.

News Item image

Redeemer to Host Kuyper Conference Featuring Makoto Fujimura

The annual Kuyper Conference, founded in 1998 at Princeton Theological Seminary, acknowledges the stream of Calvinist thought represented by Abraham Kuyper, Dutch...

News Item image

Enrolment Reaches All-Time High

Three years of strong incoming classes continue to support record enrolment as the university looks to program sustainability for the future.

News Item image

Redeemer Marks 40 Years at Weekend Celebration

From September 30 to October 1, 2022, Redeemer celebrated 40 years of milestones, moments and miracles with faculty, staff, students, alumni and the support community.

News Item image

Dr. Daniel Lee Hill Named 2022 Emerging Public Intellectual

EPI winner Dr. Daniel Lee Hill aims to both energize and challenge Christians to seek the good of their neighbours and their communities in creative ways through his...

News Item image

All Together Now

As Redeemer commemorates its 40th anniversary, Resound invited the Kerkhof family to share their unique story.

News Item image

Honouring the Faith of Refugees

Assistant professor of business Dr. Raymond B. Chiu discusses the work he and a team of researchers from across the country are doing to better understand the...

News Item image

Where Will the Future Take Us?

Redeemer has been preparing students for their careers and callings for 40 years. In a recent core course, adjunct lecturer Chris Bosch walked students through an...

News Item image

The Case for Kuyper

Two Redeemer faculty members have taken a refreshed approach to the work of prominent Neo-Calvinist theologian Abraham Kuyper.

News Item image

Faculty Profile: Dr. Lisa Devall-Martin

Dr. Lisa Devall-Martin is assistant professor of education.

News Item image

Student Profile: Jamie Eaton

Fourth-year environmental science student Jamie Eaton desires to learn more about the intricacies of God’s creation and to share her faith boldly.

News Item image

The Road to Research Grants at Redeemer

Resound looks back at the history of successful federal research grant holders at Redeemer.

News Item image

A Turning of the Page

Sylvia Taekema '86, Redeemer's first valedictorian, is now an accomplished children's author.

News Item image

Following the Thread of Worship

Ruth Ann Schuringa '89, the first faculty award winner, reflects on the early days of Redeemer's music program.

News Item image

Worship: Inside and Outside the Box

Alumna Val deVries shares the origin story of Church in the Box (now known as Rooted Worship), a monthly worship evening at Redeemer and how it impacted her faith.

/Connect With Redeemer